The Project Manager is responsible for the profitable execution of activities roll-out and implementation activities within a project . Implementation typically entails the end-to-end deployment (delivery, installation, commissioning, and integration) of equipment in accordance with a defined scope of work and share of responsibility. The Project Manager will ensure Company’s contractual obligations are satisfied and that services are delivered on-time, within budget, and meet the quality expectations of the customer.
The Project Manager interfaces directly with the customer Project Manager or designated Roll-Out Management representative and is the primary point of contact within the project for all issues related to the services provided by Company.
The primary objective of the Project Manager is the aggressive pursuit and attainment of invoicable milestones, thus ensuring steady cash flow and minimal time-to-profit for the company. This is, in part, realized through successful achievement of the three tenets of project management noted above; schedule, budget and quality.
1. Oversee the management of all aspects of the project(s) P&L, definition of requirements, design, development, and implementation. Work with E&O Manager to develop project milestones, technical status, costing, and critical dates for input to the sales department and to identify potential jeopardy (risk) of project schedule; manage project(s) according to project plan. Client relationship management. Conduct week status project updates with Area Manager and identify ways to resolve schedule issues within project(s).
2. Project Planning – prior to the commencement of roll-out activities, prepare and submit a detailed project plan for management approval (all project plans will be written using the Company project plan template). Routinely monitor and update performance and deviation to ensure planned attainment of goals and objectives. Provide direction to and supervise the daily planning activities (work assignment and job scheduling) of the Field Manager(s) under his / her direction.
Budget Preparation – provide requested input for the creation of the baseline project budget. Monitor budget performance versus provided P&L reports and initiate corrective actions necessary to rectify deviations.
3. Purchase Orders and Change Orders Processing – ensure that purchase orders are received in advance of performing work and that purchase orders accurately reflect the scope of work to be undertaken and the contractual price for services. Also, ensure that changes to the agreed SOW are documented (via change order) and agreed with the customer prior to undertaking the work in question.
4. Quality Planning & Implementation – observing company policy, create a project specific quality plan which addresses both contractual requirements and any unique market driven requirements governing the quality of the services to be performed.
5. Resource Forecasting – the Project Manager will create an initial resource forecast for the project prior to beginning roll-out activities and appraise the competence manager(s) weekly thereafter of changing resource needs.
6. Time Accounting – the Project Manager will ensure accurate and timely reporting of all time cards and expense reports within the project. On a weekly basis he/she will review / approve all Project time reports, as well as time and expense reports for consultants and contractors working for Project.
7. Documentation Management – ensure the project library is established in accordance with company policy and that all project correspondence, minutes, reports, audits, and technical records are numbered and archived accordingly.
8. Risk Management – perform an initial risk analysis prior to the start of the project, define corresponding contingencies and mitigation plans, and implement continuous and regular risk assessments thereafter.
9. Inventory Management – manage customer inventory within the agreed project SOW to ensure adequate equipment and materials are on-hand to satisfy the demand plan. Ensure scheduled inventory reports are provided to customer management and escalate delivery issues which jeopardize roll-out objectives.
10. Reporting – prepare and submit scheduled and ad-hoc reports (both internal and external), meeting minutes, and correspondence as identified in the project plan.
11. Other Duties – Perform other duties as requested by management.
Deliverables and Performance Measures
- Customer satisfaction
- Timely availability of project & quality plans
- Conformance to baseline budget targets
- Prompt attainment of invoicable milestones
- Employee satisfaction
Knowledge and Skill
As a minimum, the Project Manager must possess and demonstrate:
- Fluency in written and spoken English
- Advanced knowledge and use of Microsoft suite programs (Word, Excel, Project, access and Power Point)
- Excellent communication skills (interpersonal, oral, and written)
- Above average organizational skills
- Good Leadership skills required to train and transfer knowledge to lesser experienced resources
- Has the ability to cast a vision for shared project objectives that will attract, inspire and motivate the project team.
- Must be able to maintain constant communication and interact successfully with team and customer alike to understand project requirements
- Must work well in a team environment and be able to work with a diverse group of people
- Possess and exhibit a strong positive attitude toward customer service and be diplomatic in resolving issues
- Must be willing to work long hours
- Capable of multi-tasking and can handle or support 2 or 3 small projects at the same time
Mental & Physical Requirements
- Must be able to handle work related stress
- Has the capacity to control his/her emotion